Qantas attack reveals one phone call is all it takes to crack cybersecurity’s weakest link: humans
undefined 8, 2025
Hackers stole personal data of up to 6 million Qantas customers by targeting an offshore IT call center using “vishing” (voice phishing). Attackers tricked staff into granting access, bypassing security. This follows breaches at Optus, Medibank, and superannuation funds. Experts warn social engineering attacks are rising, often exploiting third-party systems. Cybersecurity leaders urge stronger controls, multi-factor authentication, and proactive strategies to counter evolving threats in critical sectors.
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